Question 1

How do I return/exchange product?

Accepted Answer

​Products may be returned for a refund or exchange within 14 days of receipt, provided that a copy of the receipt is included, the merchandise is unused, and in its original condition and packaging. Please include the returns form provided in the box. In the event you have lost the returns form, please add a copy of your invoice stating what you would like us to do. Please read the Shipping & Return Policy (https://www.octavfencing.com/shipping-and-returns)for specific instructions.

Returns From Outside The UK – Important
If you are sending items back to us from outside the UK, please fill value of the return as £10 and mark it as 'NOT SOLD RETURN' in capital letters.

You can send the mechanises back to:
Octav Sportswear Ltd
Unit 17B Thorn Business Park
Hereford HR2 6JT
United Kingdom

Question 2

Can I return socks?

Accepted Answer

Yes, it is possible to return. However, when considering returning a pair of socks, please note that due to the nature of personal care and health-related products, socks that have been worn will not be eligible for exchange or refund. This does not affect your statutory rights. Please making sure that you have checked the correct size before your placing order. Please ensure the socks are unused, and in its original condition and packaging.
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Question 3

Can I return shoes?

Accepted Answer

Yes, as long as the shoes are unused, and in its original condition and packaging and the returning day is within the 28 days of receipt. We are sorry that we don’t accept the fencing shoes are not at the original condition, this includes the packaging, upper, bottom, sides, and surface of the shoes. When considering returning a pair of fencing shoes, keep in mind that fencing shoes are designed to protect the fencers by reducing damage from accidental overextended lunges, which includes the sides, upper, and bottom. If the side, upper surface, or bottom is repeatedly dragged along the floor due to overextended lunges, it will cause damage that is not covered by the warranty.

Question 4

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods including VISA, Mastercard, Apple Pay, and more. All transactions are securely processed through our global payment partner, Adyen.

Question 5

How long does international shipping take?

Accepted Answer

We aim to deliver your order as quickly as possible. International shipping typically takes between 7-14 business days, depending on your location. You will receive a tracking number once your order has been dispatched so you can monitor its progress.

Question 6

How do I care for my fencing shoes?

Accepted Answer

To ensure the longevity of your fencing shoes, we recommend cleaning them regularly with a damp cloth and mild soap. Avoid submerging them in water or using harsh chemicals. Store them in a cool, dry place away from direct sunlight.

Question 7

What is your product warranty?

Accepted Answer

We offer a 28-day guarantee against manufacturing defects on all our products. If you encounter any issues within this period, please contact us at contact@octavfencing.com for assistance.

Question 8

How do I find the right size for my fencing shoes?

Accepted Answer

We provide a detailed sizing guide on our website to help you find the perfect fit. If you have any questions, feel free to reach out to our customer service team for personalized assistance.

OCTAV Fencing Shoes & Socks Precision Fencing Footwear

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